FAQs

Order Information 1 . What payment methods do you accept? 2 . How do I retrieve my user name and password? 3 . Where is my order status? 4 . How do I get my serial # or unlock code for my purchases? 5 . How secure is my credit card information when purchasing through Genxware.com? More Vendor 1 . How do I sign up for a partnership? 2 . What benefits does being a Vendor have? 3 . How do I advertise on your site? General 1 . What is Genxware.com? 2 . What features does Genxware.com provide to you? 3 . Why is the pricing on this site different from the pricing after clicking “More Info”? 4 . What is your DVD charge?

Download 1 . How do I download? 2 . How do I extend the download service? 3 . What if the download terminates or interrupts before it is completed? Customize 1 . How do I know if the product is customizable? 2 . How do I request a customized product? 3 . What is the payment schedule on the customized product?

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