GenXware.com Shipping & Refund Policy

First and most importantly, we hope you enjoy all of the products from our website!!

However, should you encounter a problem, our refund policy is provided for your reference:

Genxware.com software refund policy:
Genxware.com accepts all software that is purchase or download in the United States or Canada with the following conditions:

• Within 30 days of purchase / download without activation or use
• System error that caused any wrong / duplicate / misplaced order(s)
• Software was purchased / downloaded by mistake and not activated after purchase / download
• Any defective software
• Package with NO broken seal, open box, or torn lamination

Above policy does not apply to:

• Free Trial download software
• Certain promotional software items with “No Refund” or “ Last Sale” remark
• Software activated with serial number(s)
• Purchased with incomplete payment
• Purchased product by clicking "More Info"
• Customize product

How to Refund:

Customers can simply file refund request to:
customerservice@genxware.com
or;
Mail your request with proof of purchase (receipt, invoice etc.) specifying the reason for the refund, and we will process and respond accordingly.

Please allow 6 – 8 weeks for ordinary refund processing.

Address:
25 E. Huntington Dr.
Arcadia, CA 91006

2009 Genxware.com